Waiting for Hero to Accept a Request

How much time does a Hero have to accept a trip?
Heroes have 24 hours to accept or decline a trip.  While we understand this may result in a brief wait for travelers, it allows Heroes the time to prope...
Tue, 2 May, 2023 at 10:08 AM
What should I do if the Hero has declined my trip request?
In rare cases, a Hero that is showing availability on the site may decline a trip request due to lack of availability during your specific travel dates, lac...
Tue, 2 May, 2023 at 10:04 AM
Why did my first choice Hero decline my request?
All Heroes who are visible on the ViaHero platform are available to plan trips, but in some cases, a Hero who receives a request will decline to accept base...
Tue, 2 May, 2023 at 9:54 AM
How can I make sure that the Hero I request will accept?
Over 95% of trip requests are accepted by Heroes, but in rare cases, a Hero will decline a request if they don't feel they have adequate time or informa...
Tue, 2 May, 2023 at 10:06 AM