ViaHero Help Desk
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Submitting a Request
Where can I submit my new trip request?
How do I find a Hero?
Can I talk to a Hero before I request a trip?
What counts as "one day" of planning?
How do I message a Hero before I book?
Waiting for Hero to Accept a Request
How much time does a Hero have to accept a trip?
What should I do if the Hero has declined my trip request?
Why did my first choice Hero decline my request?
How can I make sure that the Hero I request will accept?
Can I request a rush or last minute trip request?
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